Surface Book 2:surfacebook2 i7 256g

lexingy 受付中最終更新日:2020-09-01 10:17

surfacebook2 i7 256G UIディスクがミラーイメージ183621809のversionを復元し、ゲームのプレイ後、ベースバッテリー2のバッテリーレベルが90%から0に直接低下します.パワーバッテリー2を差し込みます.再び充電を開始し、気絶しました

バッテリーレポート

<td style="padding-left:0.3em">DESKTOP-RGG9A04 <td style="padding-left:0.3em">Microsoft Corporation Surface Book 2 <td style="padding-left:0.3em">BIOS <td style="padding-left:0.3em">389.2837.76808/21/2019 <td style="padding-left:0.3em">OS BUILD <td style="padding-left:0.3em">18362.1.amd64fre.19h1_release.190318-1202 <td style="padding-left:0.3em">PLATFORM ROLE <td style="padding-left:0.3em">Slate <td style="padding-left:0.3em">CONNECTED STANDBY <td style="padding-left:0.3em">supported <td style="padding-left:0.3em">REPORT TIME <td style="padding-left:0.3em">2020-08-1923:02:45

コンピュータ名

システム製品名

取り付けられているバッテリー

現在取り付けられている各バッテリーに関する情報 <td style="padding-left:0.3em">NAME <td style="padding-left:0.3em">M1005046 <td style="padding-left:0.3em">M1010958 <td style="padding-left:0.3em">MANUFACTURER <td style="padding-left:0.3em">DYN <td style="padding-left:0.3em">SMP <td style="padding-left:0.3em">0026067802 <td style="padding-left:0.3em">3003161802 <td style="padding-left:0.3em">CHEMISTRY <td style="padding-left:0.3em">LION <td style="padding-left:0.3em">LION <td style="padding-left:0.3em">23,200mWh <td style="padding-left:0.3em">62,200mWh <td style="padding-left:0.3em">20,830mWh <td style="padding-left:0.3em">29,100mWh <td style="padding-left:0.3em">CYCLE COUNT <td style="padding-left:0.3em">31 <td style="padding-left:0.3em">38

シリアル番号

設計容量

フル充電容量

最近の使用過去3日間の電源状態 <td style="padding-left:0.3em">2020-08-1911:52:09 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">91% <td style="padding-left:0.3em; text-align:right">65,050mWh <td style="padding-left:0.3em">12:56:00 <td style="padding-left:0.3em; text-align:center">Suspended <td style="padding-left:0.3em; text-align:center"/> <td style="padding-left:0.3em; text-align:right">73% <td style="padding-left:0.3em; text-align:right">52,130mWh <td style="padding-left:0.3em">12:56:31 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">72% <td style="padding-left:0.3em; text-align:right">51,930mWh <td style="padding-left:0.3em">13:27:37 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">64% <td style="padding-left:0.3em; text-align:right">46,000mWh <td style="padding-left:0.3em">13:27:58 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">64% <td style="padding-left:0.3em; text-align:right">46,000mWh <td style="padding-left:0.3em">13:28:05 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">64% <td style="padding-left:0.3em; text-align:right">45,930mWh <td style="padding-left:0.3em">13:28:35 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">64% <td style="padding-left:0.3em; text-align:right">45,930mWh <td style="padding-left:0.3em">13:28:58 <td style="padding-left:0.3em; text-align:center">Battery changed <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">13:28:58 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">13:29:01 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">13:30:36 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">14:07:57 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">14:09:39 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">14:10:57 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">14:11:28 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">14:11:49 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">14:11:49 <td style="padding-left:0.3em; text-align:center">Suspended <td style="padding-left:0.3em; text-align:center"/> <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">15:03:23 <td style="padding-left:0.3em; text-align:center">Battery changed <td style="padding-left:0.3em; text-align:right">96% <td style="padding-left:0.3em; text-align:right">68,600mWh <td style="padding-left:0.3em">15:03:23 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">96% <td style="padding-left:0.3em; text-align:right">68,600mWh <td style="padding-left:0.3em">15:04:33 <td style="padding-left:0.3em; text-align:center">Battery changed <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">15:04:33 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">15:04:46 <td style="padding-left:0.3em; text-align:center">Battery changed <td style="padding-left:0.3em; text-align:right">95% <td style="padding-left:0.3em; text-align:right">68,370mWh <td style="padding-left:0.3em">15:04:46 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">95% <td style="padding-left:0.3em; text-align:right">68,370mWh <td style="padding-left:0.3em">15:05:23 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">95% <td style="padding-left:0.3em; text-align:right">68,190mWh <td style="padding-left:0.3em">15:09:27 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">95% <td style="padding-left:0.3em; text-align:right">68,050mWh <td style="padding-left:0.3em">15:19:50 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">92% <td style="padding-left:0.3em; text-align:right">65,990mWh <td style="padding-left:0.3em">15:20:43 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">92% <td style="padding-left:0.3em; text-align:right">65,990mWh <td style="padding-left:0.3em">15:41:24 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">86% <td style="padding-left:0.3em; text-align:right">61,360mWh <td style="padding-left:0.3em">15:42:35 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">86% <td style="padding-left:0.3em; text-align:right">61,340mWh <td style="padding-left:0.3em">15:52:14 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">83% <td style="padding-left:0.3em; text-align:right">59,350mWh <td style="padding-left:0.3em">15:52:15 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">83% <td style="padding-left:0.3em; text-align:right">59,350mWh <td style="padding-left:0.3em">16:14:48 <td style="padding-left:0.3em; text-align:center">Battery changed <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">16:14:48 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">16:14:55 <td style="padding-left:0.3em; text-align:center">Battery changed <td style="padding-left:0.3em; text-align:right">75% <td style="padding-left:0.3em; text-align:right">53,640mWh <td style="padding-left:0.3em">16:14:55 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">75% <td style="padding-left:0.3em; text-align:right">53,640mWh <td style="padding-left:0.3em">16:31:06 <td style="padding-left:0.3em; text-align:center">Battery changed <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">16:31:06 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">16:31:14 <td style="padding-left:0.3em; text-align:center">Battery changed <td style="padding-left:0.3em; text-align:right">71% <td style="padding-left:0.3em; text-align:right">50,620mWh <td style="padding-left:0.3em">16:31:14 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">71% <td style="padding-left:0.3em; text-align:right">50,620mWh <td style="padding-left:0.3em">16:37:14 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">69% <td style="padding-left:0.3em; text-align:right">49,530mWh <td style="padding-left:0.3em">16:37:14 <td style="padding-left:0.3em; text-align:center">Suspended <td style="padding-left:0.3em; text-align:center"/> <td style="padding-left:0.3em; text-align:right">69% <td style="padding-left:0.3em; text-align:right">49,530mWh <td style="padding-left:0.3em">2020-08-1921:28:29 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">98% <td style="padding-left:0.3em; text-align:right">70,440mWh <td style="padding-left:0.3em">21:56:09 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">91% <td style="padding-left:0.3em; text-align:right">65,450mWh <td style="padding-left:0.3em">21:56:10 <td style="padding-left:0.3em; text-align:center">Suspended <td style="padding-left:0.3em; text-align:center"/> <td style="padding-left:0.3em; text-align:right">91% <td style="padding-left:0.3em; text-align:right">65,450mWh <td style="padding-left:0.3em">2020-08-1916:45:53 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">89% <td style="padding-left:0.3em; text-align:right">63,780mWh <td style="padding-left:0.3em">16:53:14 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">88% <td style="padding-left:0.3em; text-align:right">62,880mWh <td style="padding-left:0.3em">16:54:09 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">88% <td style="padding-left:0.3em; text-align:right">62,840mWh <td style="padding-left:0.3em">16:54:39 <td style="padding-left:0.3em; text-align:center">Battery changed <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">16:54:39 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em; text-align:center">- <td style="padding-left:0.3em">16:54:50 <td style="padding-left:0.3em; text-align:center">Battery changed <td style="padding-left:0.3em; text-align:right">81% <td style="padding-left:0.3em; text-align:right">62,690mWh <td style="padding-left:0.3em">16:54:50 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">81% <td style="padding-left:0.3em; text-align:right">62,690mWh <td style="padding-left:0.3em">17:41:39 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">63% <td style="padding-left:0.3em; text-align:right">48,890mWh <td style="padding-left:0.3em">17:51:28 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">63% <td style="padding-left:0.3em; text-align:right">48,600mWh <td style="padding-left:0.3em">17:51:42 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">63% <td style="padding-left:0.3em; text-align:right">48,490mWh <td style="padding-left:0.3em">17:51:42 <td style="padding-left:0.3em; text-align:center">Suspended <td style="padding-left:0.3em; text-align:center"/> <td style="padding-left:0.3em; text-align:right">63% <td style="padding-left:0.3em; text-align:right">48,490mWh <td style="padding-left:0.3em">17:52:47 <td style="padding-left:0.3em; text-align:center">Battery changed <td style="padding-left:0.3em; text-align:right">78% <td style="padding-left:0.3em; text-align:right">16,200mWh <td style="padding-left:0.3em">17:52:47 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">78% <td style="padding-left:0.3em; text-align:right">16,200mWh <td style="padding-left:0.3em">17:52:47 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">78% <td style="padding-left:0.3em; text-align:right">16,200mWh <td style="padding-left:0.3em">17:52:47 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">78% <td style="padding-left:0.3em; text-align:right">16,200mWh <td style="padding-left:0.3em">17:52:48 <td style="padding-left:0.3em; text-align:center">Suspended <td style="padding-left:0.3em; text-align:center"/> <td style="padding-left:0.3em; text-align:right">78% <td style="padding-left:0.3em; text-align:right">16,200mWh <td style="padding-left:0.3em">22:40:19 <td style="padding-left:0.3em; text-align:center">Battery changed <td style="padding-left:0.3em; text-align:right">61% <td style="padding-left:0.3em; text-align:right">47,380mWh <td style="padding-left:0.3em">22:40:19 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">61% <td style="padding-left:0.3em; text-align:right">47,380mWh <td style="padding-left:0.3em">22:55:00 <td style="padding-left:0.3em; text-align:center">Suspended <td style="padding-left:0.3em; text-align:center"/> <td style="padding-left:0.3em; text-align:right">20% <td style="padding-left:0.3em; text-align:right">15,300mWh <td style="padding-left:0.3em">22:55:35 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">30% <td style="padding-left:0.3em; text-align:right">15,190mWh <td style="padding-left:0.3em">22:56:13 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">30% <td style="padding-left:0.3em; text-align:right">15,020mWh <td style="padding-left:0.3em">22:58:35 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">30% <td style="padding-left:0.3em; text-align:right">14,970mWh <td style="padding-left:0.3em">22:58:51 <td style="padding-left:0.3em; text-align:center">Suspended <td style="padding-left:0.3em; text-align:center"/> <td style="padding-left:0.3em; text-align:right">30% <td style="padding-left:0.3em; text-align:right">14,930mWh <td style="padding-left:0.3em">22:59:47 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:center">AC <td style="padding-left:0.3em; text-align:right">31% <td style="padding-left:0.3em; text-align:right">15,360mWh <td style="padding-left:0.3em">23:02:44 <td style="padding-left:0.3em; text-align:center">AC <td style="padding-left:0.3em; text-align:right">33% <td style="padding-left:0.3em; text-align:right">16,500mWh

バッテリー

生成されたレポート

バッテリーの使用過去3日間のバッテリー消耗 <td style="padding-left:0.3em">2020-08-1911:52:09 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">1:03:50 <td style="padding-left:0.3em; text-align:right">18% <td style="padding-left:0.3em; text-align:right">12,920mWh <td colspan="5" style="padding-left:0.3em"/> <td style="padding-left:0.3em">12:56:31 <td style="padding-left:0.3em; text-align:center">Active <td style="padding-left:0.3em; text-align:right">0:31:05 <td style="padding-left:0.3em; text-align:right">8% <td style="padding-left:0.3em; text-align:right">5,930mWh <td style="padding-left:0.3em">13:27:37 <td style="padding-left:0.3em; text-align:center">Connected standby <td style="padding-left:0.3em; text-align:right">0:00:21

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返信リスト(回答:2)

1 #

Lyshi 2020-01-08 09:11

コミュニティへようこそ.5つ星のサービスを心から提供します...電池の問題に関するフィードバックについて...できる限りのサポートをいたします...

提供されたバッテリーレポートによると、Surfaceにハードウェアの問題が発生している可能性があります.ハードウェアの保証については、テクニカルホットラインに連絡してください.MicrosoftSurface>テクニカルサポートホットライン:固定回線から800-820-3800に1-2-1で電話、携帯電話から400-820-3800に1-2-1で電話

私の提案がお役に立てば幸いです.今後他の質問が発生した場合は、コミュニティに戻って質問してください...Microsoftの回答ようこそ！

回答が役に立った場合は、左下の[はい]をクリックしてください.これは、同じ問題を抱えている他のユーザーを助けるのに役立ちます！

応答1# ->にスキップ
2 #
lexingy 2020-01-16 09:22
システムの再インストール後にドライバを削除すると、バッテリー容量が復元されます.

Surface Book 2:surfacebook2 i7 256g

返信リスト(回答:2)

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